Thursday, January 30, 2014

Frustration With Avios Points

I like to keep the blog posts positive, but I have, on occasion, ranted about things. Well, really only about booking airline tickets. So as my frustration with British Airlines rises, I feel compelled to share. WHAT THE *#!@%!!?? Are they living in the 21st century? Their website is ridiculous: recursive loops, frequent errors, and no capability to book open jaw flights with frequent flier miles. That means you have to call their customer service number to accomplish this and that is a frightening prospect given the many, many tweets, blogs, and online comments about how rude and unfriendly their sales agents are. Deciding to risk it, I called the number. Yesterday I was on hold for 53 minutes before deciding to hang up. But today, after a 48 minute hold, I reached a sales agent.

Surprise! He was quite friendly. Judging by his accent I had obviously reached the UK-based call center. But he was less than helpful as he transferred me to an Executive Club agent since I wanted to book with Avios points, and the EC agent said she had no idea why because she couldn't help me. So I was transferred back to a different sales agent and he happened to be cheerful and generous. He searched endlessly for a flight that would work for us, waived my phone booking service fees, and explained that British Airways's reputation for rude telephone agents arose after the Jacksonville, Florida, call center employees were told they were out of a job because the center was closing. (It is now closed.)

So did we book a flight on British Airways using our two free companion tickets and 240,000 Avios points? No.

Hubby and I were excited to sign up for the British Airways Chase Visa Signature Card when they offered a signup bonus of 100,000 airline miles, another bonus of 50,000 miles after spending $2,000 within 3 months, and a free companion ticket after spending $30,000 on the card within a calendar year. We fervently charged up the card the last two years in an effort to rack up enough airline miles (Avios points) to travel to Europe for free this summer, although I was aware of the extremely high taxes, fees, and fuel surcharges one still had to pay on British Airlines.

Did I say extremely high taxes, fees, and surcharges? I mean prohibitively high. Almost $3,000 for the four of us to fly to Germany on a complicated, circuitous route not in nor out of anywhere near our home airport. We chose to pass on that. Words from the wise (such as The Points Guy, BoardingArea, and Mommy Points) say that the best value in spending Avios points is to fly short domestic flights on British Air.

Not quite sure how we're going to get to Germany to visit the family this summer now.

20 comments:

  1. I'm so glad to hear I am not the only one who is frustrated with her Avios points! I got the same credit card cause of the sign on deal. I've since switched to the Chase Sapphire but I still have almost 250,000 Avios points I am desperately trying to use. I finally got to use 25,000 for a flight to NYC, but was hoping to use them for a trip to Argentina too, but there are never any flights available. They tell me there is plenty of time when I call 6 months ahead of time, but I call every week and nothing opens up. SO aggravating. Ugh. Way to loose customers there BA. And I actually really like to fly them, esp. since they have a nonstop to London from us now.

    ReplyDelete
  2. It seems as if you are in a baffling spot — that you aggregated these miles with fantastic dreams on the most proficient method to spend them, however now you get yourself unfit to utilize them. Also, on the off chance that you have no record action in three years, they will lapse.

    ReplyDelete
  3. The Corporate Agencies tend to have tie-ups with hotels, car rentals, flights etc. giving them access to lower fares which can be used only by the frequent business travelers. Discounted prices are not the only advantage though as they also offer flight upgrades, room upgrades, and VIP check-in lines as required. freetourmoscu.com

    ReplyDelete
  4. I am continually hunting on the web down articles that can help me. There is clearly a great deal to think about this. I think you made some great focuses in Features too. Continue working, extraordinary job ! buy art

    ReplyDelete
  5. I wear t have room schedule-wise right now to completely read your site yet I have bookmarked it and furthermore include your RSS channels. I will return in a day or two. much obliged for an extraordinary site. điểm du lich đà nẵng

    ReplyDelete
  6. An obligation of appreciation is all together to share the data, continue doing magnificent... I really savored the experience of exploring your site. incredible resource... handmade donkey milk soap

    ReplyDelete
  7. I wear t have room schedule-wise right now to completely read your site yet I have bookmarked it and furthermore include your RSS channels. I will return in a day or two. much obliged for an extraordinary site. du lịch đà nẵng

    ReplyDelete
  8. Bruc Bond - Bruc Bond endeavor to lead the financial sector with sustainability, customizable product offering, and open communication. At Bruc Bond we aim to make 21st century banking straightforward, simple, and transparent. Bruc Bond

    ReplyDelete
  9. Bruc Bond - Bruc Bond endeavor to lead the financial sector with sustainability, customizable product offering, and open communication. At Bruc Bond we aim to make 21st century banking straightforward, simple, and transparent. headquarters phone number

    ReplyDelete
  10. Bruc Bond - Bruc Bond endeavor to lead the financial sector with sustainability, customizable product offering, and open communication. At Bruc Bond we aim to make 21st century banking straightforward, simple, and transparent. Trovoada

    ReplyDelete
  11. Bruc Bond - Bruc Bond endeavor to lead the financial sector with sustainability, customizable product offering, and open communication. At Bruc Bond we aim to make 21st century banking straightforward, simple, and transparent. car shipping companies

    ReplyDelete
  12. Bruc Bond - Bruc Bond endeavor to lead the financial sector with sustainability, customizable product offering, and open communication. At Bruc Bond we aim to make 21st century banking straightforward, simple, and transparent. arabic lessons for beginners

    ReplyDelete
  13. Bruc Bond - Bruc Bond endeavor to lead the financial sector with sustainability, customizable product offering, and open communication. At Bruc Bond we aim to make 21st century banking straightforward, simple, and transparent. Blue Noise

    ReplyDelete
  14. Bruc Bond - Bruc Bond endeavor to lead the financial sector with sustainability, customizable product offering, and open communication. At Bruc Bond we aim to make 21st century banking straightforward, simple, and transparent. Waterfall Sounds

    ReplyDelete
  15. Extremely inspired! Everything is extremely open and clear illumination of issues. It contains really certainties. Your site is extremely important. Much obliged for sharing. Grandfather Clock Sounds

    ReplyDelete
  16. You re in motivation behind truth a without defect site administrator. The site stacking speed is shocking. It kind of feels that you're doing any unmistakable trap. Furthermore, The substance are ideal gem. you have completed a marvelous activity with respect to this issue! Buy research chemicals online

    ReplyDelete
  17. I would prescribe my profile is vital to me, I welcome you to examine this subject... Grey Noise

    ReplyDelete
  18. Bruc Bond - Bruc Bond endeavor to lead the financial sector with sustainability, customizable product offering, and open communication. At Bruc Bond we aim to make 21st century banking straightforward, simple, and transparent. 3D Laserscanning Vermessung

    ReplyDelete
  19. Bruc Bond - Bruc Bond endeavor to lead the financial sector with sustainability, customizable product offering, and open communication. At Bruc Bond we aim to make 21st century banking straightforward, simple, and transparent. Conception site web longueuil

    ReplyDelete
  20. It is the plan to give significant data and best works on, including a comprehension of the administrative procedure. hang múa tuyệt tình cốc

    ReplyDelete

Related Posts Plugin for WordPress, Blogger...